Terms of Service

Program description. eRoof.ca operates a customer care text messaging program. If you give express consent, we send text messages about the roof estimate or visit you requested from us. This includes confirmation of your request, appointment scheduling and reminders for your Roof Verification & Education Visit, and follow-up about your own project. We never message purchased, rented, or third-party lists.

Two separate, independent consents. We ask for customer care messages and promotional messages separately, and never bundle them. Ticking one does not tick the other, and you may accept either, both, or neither:

• Customer care messages — about the estimate, appointment or project you asked us about. This is the program we currently operate.
• Promotional messages (optional) — occasional seasonal roofing tips and offers. Sent only to people who tick that separate checkbox, and never to anyone who did not.

How you opt in. You opt in by ticking the relevant consent checkbox on a form on this website. Neither checkbox is ticked by default and both are entirely optional. Consent to receive text messages is not a condition of any purchase or service — you can request and receive your estimate, and book a visit, without opting in to any text messages.

Message frequency. Message frequency varies based on your project and the stage it is at. You can expect roughly 2 to 8 messages per month while your estimate or project is active.

Cost. Message and data rates may apply. eRoof does not charge for the messages themselves; charges depend on your mobile carrier and plan.

How to stop. Reply STOP to any message to opt out at any time. You will receive a single confirmation message and then no further texts. You may opt back in by texting START or by ticking the consent checkbox again on a form.

How to get help. Reply HELP to any message, call us at 647-823-7663, or email info@eroof.ca.

Carriers. Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to carrier and device conditions.

Privacy. No mobile information is sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.