Privacy Policy

1. Who We Are

This Privacy Policy explains how eRoof.ca ("eRoof," "we," "us," "our"), operated by eRoof Inc., collects, uses, and protects your personal information when you visit eroof.ca, use our online estimator, request a Roof Verification & Education Visit, or communicate with us. By using our website or services, you agree to this Privacy Policy.

2. Information We Collect

We collect information you provide directly, such as your name, email address, phone number, home address, and project details when you request a quote or book a visit. We also collect usage data automatically, including IP address, browser type, and pages visited, to improve our website and services.

3. How We Use Your Information

We use your personal information to provide and improve our services, including generating roof estimates, scheduling visits, communicating about your project, and sending relevant updates. We may also use your information for internal analytics to improve our website experience.

4. SMS Communications

If you provide your phone number and give express consent by ticking a consent checkbox on our forms, you consent to receive text messages from eRoof.ca. We ask for two consents separately and never bundle them: customer care messages about the estimate, appointment or project you asked us about; and, optionally and separately, promotional messages such as seasonal roofing tips and offers. Neither box is ticked by default, and you may accept either, both, or neither. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive text messages is not a condition of purchase, and you can request and receive your estimate without opting in to any text messages.

5. Mobile Information and Third Parties

No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are never shared with any third party for marketing. Information may be shared only with service providers who help us operate our business and deliver the messages you asked for, and who are bound to protect it.

6. Sharing and Disclosure

We may share your information with trusted service providers only as needed to operate our business. We do not sell or rent your personal information to third parties.

7. Your Choices and Rights

You may opt out of text messages at any time by replying STOP. You may unsubscribe from email at any time using the link in any message. You may ask us to access, correct, or delete the personal information we hold about you by contacting us using the details below.

8. Data Security and Retention

We use reasonable administrative and technical safeguards to protect your information, and retain it only as long as needed for the purposes described here or as required by law.

9. Contact Us